Shipping Information
We are open 24/7 as usual. And We are working hard to guarantee safety delivery on time! But due to social distancing and keep our colleague safe the handling time will add 3-5 days.
ABOUT SHIPPING TIMES:
Delivery services limited by government restrictions and the cancellation of the flight. That means the expected time receiving your package should be 20-30 business days on average. Hope you can understand.
Receiving time = Handling time + Shipping time
- Handling time: 5-7 business days (Quality control/Picking&Sorting/Packaging...)
- Shipping Time:
- Standard Shipping: 10-20 business days ($8.99)
ABOUT SHIPPING ADDRESS:
- Your billing and mailing address had better be a complete match. If it's not a complete match you may be asked to verify your order. Fraudulent transactions will be cancelled.
- Please make sure your address is correct (Please write your complete address includes Apt# Street City and State.The loss caused by incomplete address or incorrect address will be covered by customers) and updated before your package is shipped. Once shipped you'll be responsible to contact the shipping company to make changes to your order.
- Additional shipping charges caused by address modification or special address which do not include in Free Shipping Service will be paid by customers.
- For delivering successfully, we suggest you leave your mobile number and recheck the address during checkout process. Unsuccessful delivery caused by unavailable mobile/address cannot be compensated.
- For express service, DHL will only accept shipments to a valid street address. They do not deliver to P.O. Boxes. Additionally, Army Post Office (APO) and Fleet Post Office (FPO) addresses are not accepted.
ABOUT SHIPPING STATUS/TRACKING#
- Once you have placed an order, you will receive an Order Confirmation E-mail to confirm your order details. Once your item ships, you will receive a Shipping Confirmation E-mail with tracking#.
- The tracking # is used for Shipping Parts II (Distribution center to your home) since we use different carriers in Part I & II. It may cannot be tracked by 3-5 days or only showed "PRE-SHIPMENT", but do not worry, your order is under control. If you want to know the exact status in Shipping Part I, we can check it for you via e-mail.
- Bigtallbuddy.com can not responsible for shipping times so do not offer refunds just because an order arrived later than expected.
- Bigtallbuddy.com is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, you must contact the United States Postal Service directly at 1-800-ASK-USPS® (eg:1-800-275-8777).
There is a different processing time for different items. You can check the processing time from the product page. Once your order is placed, you can check order shipping info from the online order status page. We will also inform you through your registered email.